Shipping & Delivery Policy
Last updated: June 2026 | Herb Soul, a brand of Synapse Cube Private Limited
1. Overview
Herb Soul ships all orders across India via reputable courier partners. We are committed to ensuring timely, secure delivery of your Ayurvedic products. The following policy governs our shipping and delivery practices.
2. Shipping Coverage
We ship Pan India to all serviceable pin codes across residential and commercial addresses. We do not currently offer international shipping.
3. Shipping Charges
- Free shipping on all orders across India — both prepaid and COD
- No minimum order value is required to avail free shipping
Shipping charges may apply in rare cases for remote or difficult-to-access areas. Any applicable charges will be displayed at checkout before the order is confirmed.
4. Order Processing Time
Orders are processed on business days (Monday to Saturday, excluding public holidays):
- Prepaid orders: Dispatched within 24 to 48 hours of order confirmation
- COD orders: Dispatched within 24 to 48 hours of order placement, subject to address verification
Orders placed after 5:00 PM IST will be processed on the following business day.
5. Estimated Delivery Timelines
Delivery timelines depend on the destination pin code and shipping zone:
- Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune): 2 to 4 business days
- Tier 2 & Tier 3 cities: 3 to 5 business days
- Remote areas (North-East states, J&K, Ladakh, Andaman & Nicobar, Lakshadweep): 5 to 7 business days
Note
These timelines are estimates. Herb Soul is not liable for delays caused by force majeure events, natural disasters, government restrictions, courier backlogs, or other circumstances beyond our reasonable control.
6. Order Tracking
A shipping confirmation email and/or SMS will be sent to your registered email address and mobile number within 24 hours of dispatch, including your tracking number and a link to track your shipment.
You may also track your order by contacting our customer support team with your Order ID.
7. Payment Methods
- Prepaid: Credit card, debit card, UPI, net banking, and supported digital wallets
- Cash on Delivery (COD): Available across most serviceable pin codes in India
Note
COD orders may require telephonic verification before dispatch for high-value orders or in certain delivery zones.
8. Failed Deliveries & Returns to Origin (RTO)
In the event that a delivery attempt fails due to an incorrect address, customer unavailability, or refusal to accept the order:
- Our courier partner will attempt delivery up to 3 times
- After 3 failed attempts, the package will be returned to our warehouse (Return to Origin / RTO)
- Prepaid orders: A refund will be issued after deducting applicable courier charges, once the package is received and inspected at our warehouse
- COD orders: No refund is applicable as no payment was collected
We strongly request customers to provide accurate delivery addresses and ensure availability at the time of expected delivery.
9. Damaged or Tampered Packages
If your package appears visibly damaged, tampered, or opened at the time of delivery:
- Do not accept the delivery. Request the courier executive to mark it as 'damaged' in their system
- Record a video of the package condition before and during opening
- Report the issue to us within 48 hours at care@herbsoul.in with photographic and video evidence
Herb Soul will investigate all such claims and provide an appropriate resolution, which may include a replacement or refund at our discretion.
10. Risk of Loss
Risk of damage or loss passes to the courier / logistics partner upon handover of the product for dispatch. If a shipment is confirmed as lost by the courier partner following an official investigation, Herb Soul will either re-dispatch the order or issue a full refund at the customer's preference.
