Shipping policy
Last updated: 26 October 2026
Herb Soul is a registered brand of Synapse Cube Private Limited (GSTIN: 07AAUCS1753M1ZN).
We deliver across India through trusted courier partners, so your order reaches you safely and on time. This policy explains how and when your order is shipped.
At a Glance
| Shipping charges | Free on all orders across India — prepaid and Cash on Delivery |
| Dispatch time | Within 24–48 hours (business days) |
| Delivery time | 2–7 business days, depending on your location |
| Coverage | All serviceable pin codes in India |
| Payment options | UPI, cards, net banking, wallets and Cash on Delivery |
| Tracking | Shared by SMS / email / WhatsApp after dispatch |
1. Shipping Coverage
We ship to all serviceable residential and commercial pin codes across India. We do not ship internationally at present.
2. Shipping Charges
Shipping is free on every order, with no minimum order value. In rare cases, a delivery charge may apply for remote or hard-to-reach locations; if so, it will be clearly shown at checkout before you confirm your order.
3. Order Processing
Orders are processed Monday to Saturday, excluding public holidays.
- Prepaid orders: dispatched within 24–48 hours of order confirmation
- Cash on Delivery orders: dispatched within 24–48 hours, after a quick confirmation of your address and order
Orders placed after 5:00 PM IST are processed on the next business day.
4. Estimated Delivery Time
| Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune) | 2–4 business days |
| Tier 2 & Tier 3 cities | 3–5 business days |
| Remote areas (North-East, J&K, Ladakh, Andaman & Nicobar, Lakshadweep) | 5–7 business days |
These are estimates. Deliveries may occasionally be delayed by weather, natural events, government restrictions or courier backlogs beyond our control; we will keep you informed if this happens.
5. Order Tracking
Once your order is dispatched, you will receive the tracking number and link by SMS, email and/or WhatsApp within 24 hours. You can also contact our customer care team with your Order ID for a live update.
6. Cash on Delivery
Cash on Delivery is available on most serviceable pin codes. For some orders, our team may call you to confirm the address and order before dispatch.
7. Failed Delivery & Return to Origin (RTO)
If delivery is not possible because of an incorrect address, unavailability or refusal of the parcel:
- The courier partner makes up to 3 delivery attempts
- After this, the parcel is returned to our warehouse
- Prepaid orders: refunded after the parcel is received and inspected, less applicable courier charges
- Cash on Delivery orders: no refund applies, as no payment was collected
Please share a complete address and a reachable mobile number to avoid delays.
8. Damaged or Tampered Parcels
If the outer package looks damaged, opened or tampered with at the time of delivery, please do not accept it and ask the courier executive to mark it as damaged. If you notice damage after opening, record an unboxing video and write to us at care@herbsoul.in within 24 hours of delivery. We will arrange a replacement or refund after review, as per our Return & Refund Policy.
9. Lost Shipments
If a shipment is confirmed lost by our courier partner, we will either re-dispatch your order free of cost or issue a full refund — whichever you prefer.
Contact Us
| care@herbsoul.in | |
| Phone | +91-9650123294 |
| Call / WhatsApp | +91-9310811546 |
| Support Hours | Monday to Saturday, 10:00 AM – 6:00 PM IST |
| Registered Office | Synapse Cube Private Limited, D2/66C, Jiwan Park, Pankha Road, Uttam Nagar, West Delhi, Delhi – 110059, India |
| GSTIN | 07AAUCS1753M1ZN |