Refund policy
Last updated: 26 October 2026
Herb Soul is a registered brand of Synapse Cube Private Limited (GSTIN: 07AAUCS1753M1ZN).
At Herb Soul, every order is packed with care and quality-checked before dispatch. As our products are consumable health supplements, we follow a clear and fair return, cancellation and refund policy, explained below.
At a Glance
| Damaged, wrong or missing item | Report within 24 hours of delivery with an unboxing video — free replacement or full refund |
| Cancellation | Free, any time before dispatch |
| Opened or used products | Not eligible for return (hygiene and safety) |
| Refund timeline | 10–15 business days from approval |
| Refund mode | Original payment method (prepaid) · Bank transfer (COD) |
| Return pickup | Arranged by us, free of cost, for approved returns |
1. Returns & Replacements
For reasons of hygiene and product safety, opened or partially used products cannot be returned or exchanged. A return, replacement or refund is offered only when:
- The product is physically damaged on arrival (broken seal, crushed packaging, leaking or broken bottle)
- The product is empty or has missing contents
- A different product or variant was delivered
- An item is missing from a multi-item order
Please report the issue within 24 hours of delivery at care@herbsoul.in or on WhatsApp, along with:
- An unboxing video recorded while opening the parcel (showing the sealed outer package)
- Clear photos or video of the damaged, wrong or missing product
- Photos of the outer packaging, including the courier label
- Your Order ID
Our team reviews every claim and responds within 48 business hours.
2. Not Eligible for Return
- Opened, used or partially consumed products
- Products without their original packaging or seal
- Claims raised more than 24 hours after delivery
- Change of mind or personal preference
- Damage caused after delivery
- Products not purchased from herbsoul.in
3. Cancellations
Before dispatch: You may cancel your order free of charge at any time before it is dispatched by contacting our customer care team. Prepaid orders are refunded in full.
After dispatch: Orders cannot be cancelled once dispatched. If a prepaid parcel is refused at delivery and returned to us, the refund is processed after the parcel reaches our warehouse, less applicable courier and handling charges.
Cancellation by Herb Soul: We may cancel an order in case of suspected fraud, a pricing error, stock unavailability, an incomplete or unserviceable address, or bulk orders intended for resale. In such cases, any amount paid is refunded in full.
4. Refunds
Refunds are issued when an order is cancelled before dispatch, when a return claim is approved, or when a shipment is confirmed lost by the courier partner.
- Prepaid orders (card, UPI, net banking, wallet): refunded to the original payment method
- Cash on Delivery orders: refunded by bank transfer (NEFT/IMPS) to the account details you share with our team
Approved refunds are processed within 10–15 business days. Your bank may take a few additional days to reflect the credit. All refunds are made in Indian Rupees (INR).
If you have not received an approved refund within this time, please check with your bank first and then write to us at care@herbsoul.in — we will help you trace it.
5. Return Shipping
For approved returns, Herb Soul arranges a free reverse pickup from your address. Please do not send products back without written approval from our team, as unapproved returns cannot be processed.
Contact Us
| care@herbsoul.in | |
| Phone | +91-9650123294 |
| Call / WhatsApp | +91-9310811546 |
| Support Hours | Monday to Saturday, 10:00 AM – 6:00 PM IST |
| Registered Office | Synapse Cube Private Limited, D2/66C, Jiwan Park, Pankha Road, Uttam Nagar, West Delhi, Delhi – 110059, India |
| GSTIN | 07AAUCS1753M1ZN |