Welcome to Herb Soul! These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our website and making a purchase, you acknowledge and agree to be bound by these terms.

1. Product Information

We make every effort to accurately display product information, including descriptions, images, and pricing. However, we do not guarantee the accuracy, completeness, or currentness of this information. Prices are subject to change without notice.

2. Ordering and Payment

When placing an order, you agree to provide accurate and complete information. All orders are subject to availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or fraudulent activity. We accept various payment methods, including credit/debit cards and electronic payment processors. By providing payment information, you represent and warrant that you have the legal right to use the chosen payment method and that the information provided is accurate.

3. Shipping and Delivery

We strive to process and ship orders promptly. However, shipping times may vary depending on your location and other external factors. We are not responsible for any delays or damages that may occur during shipping. Any customs duties, taxes, or other fees imposed by your country are your responsibility.

4. Returns and Refunds

Given that we are dealing with Ayurvedic products, our company follows a no-return or exchange policy. We will only allow exchanges or returns if the product is damaged, empty, or has wrong/ missing items at the time of delivery. Customers must share an unboxing video, a packaging defect video, as well as pictures of the damaged product or any item in question. For damaged/ wrong/ missing product-related redressals, please contact our customer service at support@herbsoul.in or call us at +91 9354994115 within 48 hours of the product being delivered. Each of these orders will be dealt with on an individual and case-by-case basis. Please do not send your purchase back to the manufacturer and ensure to provide the receipt number for speedy damaged product redressal.

5. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is the property of Herb Soul or its licensors and is protected by intellectual property laws. You are not allowed to reproduce, distribute, modify, or use any of our content without prior written permission.

6. Limitation of Liability

To the extent permitted by law, Herb Soul is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website or the purchase of our products. This includes, but is not limited to, damages for lost profits, loss of data, or interruption of business.

7. Indemnification

You agree to indemnify and hold Herb Soul and its affiliates, directors, officers, employees, and agents harmless from any claims, damages, liabilities, and expenses (including attorney's fees) arising from your use of our website or your violation of these Terms & Conditions.

8. Governing Law

Any disputes arising under these terms shall be resolved exclusively by the courts of Delhi, India.

9. Amendments to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. It is your responsibility to review this document periodically for changes. Your continued use of our website and purchase of our products constitutes acceptance of any revised terms.

If you have any questions or concerns regarding these Terms & Conditions, please contact us at support@herbsoul.in. Thank you for choosing Herb Soul!